Privacy Policy

Privacy Policy — Pinpoint Leak

Last updated: 9/06/2026

Pinpoint Leak (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Information We Collect

We may collect the following types of information:

Personal Information

Information that identifies you, such as:

  • Name

  • Email address

  • Phone number

  • Residential or business address

  • Any information you submit through our contact forms or service requests

Technical & Usage Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Cookies and analytics data

Optional Information

If you choose to provide it:

  • Photos or videos related to leak detection

  • Notes or descriptions about your property

  • Feedback or survey responses

 

2. How We Collect Information

We collect information through:

  • Website forms

  • Phone calls, emails, and direct communication

  • Cookies and analytics tools (e.g., Google Analytics)

  • Service bookings and customer enquiries

 

3. Why We Collect Your Information

Pinpoint Leak collects personal information to:

  • Provide leak detection and related services

  • Respond to enquiries and provide quotes

  • Improve our website and customer experience

  • Maintain internal records

  • Send updates, service reminders, or important notices

  • Comply with legal obligations

 

4. How We Use and Disclose Your Information

We may use or disclose your information for purposes including:

  • Delivering our services

  • Communicating with you

  • Engaging third‑party service providers (e.g., IT support, payment processors, analytics tools)

  • Legal or regulatory compliance

  • Protecting our business, customers, or website from misuse

We do not sell your personal information.

 

5. Third‑Party Services

We may use trusted third‑party providers who assist us with:

  • Website hosting

  • Analytics

  • Payment processing

  • Email delivery

  • Customer management systems

These providers may access your information only to perform their functions and must handle it in accordance with privacy laws.

 

6. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve functionality

  • Analyse website traffic

  • Personalise your experience

You can disable cookies in your browser settings, but some features may not work as intended.

 

7. Data Security

We take reasonable steps to protect your information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification

  • Disclosure

However, no method of online transmission is completely secure.

 

8. Accessing or Correcting Your Information

You may request:

  • Access to the personal information we hold about you

  • Corrections to inaccurate or outdated information

Contact us using the details below and we will respond within a reasonable timeframe.

 

9. Overseas Disclosure

Some third‑party service providers may store or process data overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

 

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:

Pinpoint Leak Email: info@pinpointleak.com.au
Phone: 1300-532-566
Website: pinpointleak.com.au